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General
         Do you sell to the public?
         How are the mats shipped? What is the cost?
         How do I order a mat and do you provide custom sizes?
         I do not want to order online? How do I contact Direct Mat?
         Is a catalog available?
         Where can I get pricing?
         Who is Direct Mat?

Logo Mats
         Are your logo mats warranted?
         Can I return a logo mat?
         How do I order a logo mat?
         How do I select which mat is best?
         How long does it usually take to get a logo mat?
         What artwork is needed to get started?

Plain Matting
         Are your logo mats warranted?
         Can I return a plain mat?
         How do I order a plain mat?
         How do I select which mat is best?
         How long does it usually take to get a plain mat?

General

Do you sell to the public?
Yes. We also have distribution program for qualified resellers or distributors.
How are the mats shipped? What is the cost?
Usually via Fedex Ground. Freight is determined when you checkout online or we can give you a quote over the phone. Orders over 150 pounds are usually less expensive to ship on a pallet via common freight carrier, such as Fedex Freight or Overnite. A rule of thumb is $0.80 to $0.90 per square foot of matting.
How do I order a mat and do you provide custom sizes?
You can order plain mats, industrial and anti-fatigue mats online. Even custom sizes and shapes for most styles! Logo matting requires that you submit your artwork and receive and approve an art proof prior to ordering. This is done through emails, faxes, and letters or over the phone. We make every effort to simplify the process.
I do not want to order online? How do I contact Direct Mat?
Simply call us at 800-295-3932. Monday through Friday 8AM-5:30PM. Please call us if you have any questions, need samples or just prefer to speak to a real person.
Is a catalog available?
Yes! We have a 36 page Custom Logo & Plain Mat Catalog and a 16 page Industrial & Anti-Fatigue Matting Catalog. Call 800-295-3932 or order online.
Where can I get pricing?
Pricing is online. Simply select the size or enter the custom size if available. If the size you require is not shown, call to confirm that it is not available. We may be able to recommend an alternative. If you order a catalog, we send pricing as well.
Who is Direct Mat?
Direct Mat is female owned flooring manufacturer located in Ringgold, GA (95 miles North of Atlanta.) Located near the heart of the Carpet Capital, Dalton, we offer the most diverse and innovative logo mats, plain mats and anti-fatigue and industrial matting and flooring in the industry.

Logo Mats

Are your logo mats warranted?
Yes! It depends on the style. They are warranted from 6 months to 5 years. All mats are warranted for manufacturing defects.
Can I return a logo mat?
If you receive a product in error or there is a defect, please call us and we will give you return instructions. Custom logo or custom cut products are not returnable. They are custom and unique for you. It is critical that all steps are taken to prevent a disappointment. We always recommend getting a sample if available. Please review our Return Policy.
How do I order a logo mat?
You can call us and we walk you through the process or you can use the following order form .pdf to get started. It is easier than you think.
How do I select which mat is best?
There are a number of considerations: indoor or outdoor, cost, number of colors, etc… that go into the decision process. We recommend you call us at 800-295-3932 if you are unsure or browse online and review the Product Spec Sheets for detailed information. Order our 36 page Custom Logo & Plain catalog online as well.
How long does it usually take to get a logo mat?
It depends on the product. We have mats that we can ship in 24 hours and some that take 4-5 weeks to complete. The average is 2-3 weeks. Rush options are available for many products
What artwork is needed to get started?
To get the process started quickly, email us your logo in digital format. Preferred formats are vector files such .ai or .eps (Adobe Illustrator) or .cdr (Corel Draw). Please convert all text to curves or include the fonts when you send them.

We can also use bitmap formats such as .jpg, .jpeg, .gif, .tiff, or .png. We recommend PC files but can work with Mac files. Our cutting software runs off of PC software but we love Mac’s as well!

Plain Matting

Are your logo mats warranted?
Yes! It depends on the style. They are warranted from 1 to 5 years. All mats are warranted for manufacturing defects.
Can I return a plain mat?
Yes, if standard size. No, if custom size. Unused standard sized plain matting can be returned within 30 days of purchase. Please call to get return authorization.
Restocking Charge
Net value return of $100.00 or less- $15 Restocking Charge
Net value return over $100.00- 15% Restocking Charge
How do I order a plain mat?
Order online, fax an order form, or call us. Our unique web site offers immediate online pricing. Even for custom lengths and widths.
How do I select which mat is best?
There are a number of considerations: indoor or outdoor, cost, color, durability, edging etc… that go into the decision process. We recommend you call us at 800-295-3932 if you are unsure or browse online and review the Product Spec Sheets for detailed information. Order our 36 page Custom Logo & Plain catalog online as well.
How long does it usually take to get a plain mat?
Plain mats can take between 1 day and 2 weeks depending on the style. Standard sizes generally ship within a week. Custom sizes can take up to 2 weeks. Rush services are available for most styles.

F. A. Q.


P.O. Box 2421 Dalton, GA 30722
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